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The Donors' Charter

When you consider making a gift to VSA, we undertake that:

  • All communications surrounding it will be honest, truthful and will comply with the law
  • Your right to privacy will be respected and you will not be subjected to any form of pressure
  • Your gift will be applied to the purpose for which it was originally requested
  • Your gift will be used in a way that preserves the dignity of the beneficiary
  • Your gift will be handled responsibly and to the greatest advantage of the beneficiary
  • Fundraisers and the organisations that they represent will consider how they meet your wishes as a donor and will be transparent in their dealings with you
  • Fundraisers will respect your needs for confidentiality and will comply with the law relating to fundraising and the use of personal data
  • Fundraisers will strive to achieve the highest professional standards at all times

Any concerns you may have relating to these points will be handled swiftly and effectively by VSA.

You will need to provide:

  • details of your concerns
  • details of previous contact with the charity
  • any other supporting materials

Complaints should be made in writing to:

VSA, 38 Castle Street, Aberdeen, AB11 5YU

You have independent redress:

  • If you are not happy with how we dealt with your complaint you can take it to the Fundraising Standards Board (FRSB)
  • We accept the authority of the FRSB to make the final decision on a fundraising-related complaint
  • The FRSB will acknowledge your complaint within seven days and commit to dealing with the matter within 60 days
  • We will comply with any ruling or recommendation made by the FRSB


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