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VSA’s Vision, Values and Mission


VSA has a vision for the charity which is to build a strong and caring community.

The charity is founded upon values that reflect a desire to engage with and listen to service users, staff, volunteers, carers and partners. Our intention is always to place the priorities and ambitions of all those who need and use our services at the heart of our policies, planning and work, and to develop services in co-operation and collaboration with them. Recent work on the development of the values has emphasised the importance of treating everyone with whom we interact, with thoughtfulness, kindness, dignity and respect.



  • People who are in need of our services and support will be at the heart of our policies, planning and work
  • We will work to provide the best care to meet the needs of people who use our services
  • We will embrace, promote and foster partnerships to deliver our services in the most inclusive way for individuals in our care
  • We will respect and value the people we work with – those who need and use our services, partner organisations, volunteers and staff – treating them with kindness and dignity



To uphold the values and make our vision a reality, the underlying mission of VSA is: 

“To provide the best of care to enable the best of lives; supporting individuals and communities to fulfil their potential”

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