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The Donors' Charter

When you consider making a gift to VSA, we undertake that:

All communications surrounding it will be honest, truthful and will comply with the law

Your right to privacy will be respected and you will not be subjected to any form of pressure

Your gift will be applied to the purpose for which it was originally requested

Your gift will be used in a way that preserves the dignity of the beneficiary

Your gift will be handled responsibly and to the greatest advantage of the beneficiary

Fundraisers and the organisations that they represent will consider how they meet your wishes as a donor and will be transparent in their dealings with you

Fundraisers will respect your needs for confidentiality and will comply with the law relating to fundraising and the use of personal data

Fundraisers will strive to achieve the highest professional standards at all times

Any concerns you may have relating to these points will be handled swiftly and effectively by VSA.

Fundraising Standards Board logo

You will need to provide:

  • details of your concerns
  • details of previous contact with the charity
  • any other supporting materia

You have independent redress

  • If you are not happy with how we dealt with your complaint you can take it to the Fundraising Standards Board (FSB)
  • We accept the authority of the Fundraising Standards Board (FSB) to make the final decision on a fundraising-related complaint
  • The FSB will acknowledge your complaint within 7 days and commit to dealing with the matter within 60 days
  • We will comply with any ruling or recommendation made by the FSB